A free Quick Assist alternative
The simple "type a code" flow your customers love about Quick Assist, but on every device, branded for your business, and built for MSPs.
Quick Assist is the remote-help tool built into Windows 10/11: free and familiar, with a simple six-digit-code flow. The catch: it only works between Windows machines, can't be branded, can't run unattended, has no audit trail, no MSP features, and the person being helped sees a Microsoft-branded prompt instead of yours. ioJump gives you the same easy code-entry experience, but for every device (iPhone, Android, Mac, Chromebook included), branded for your business, with verified sessions, multi-tenant client management, and unattended access. Free during beta.
ioJump vs Quick Assist: feature comparison
| ioJump | Quick Assist | |
|---|---|---|
| Remote support (attended) | ||
| Customer shares their screen in a browser, zero install | ✔ | Windows-to-Windows only |
| Two-way video & audio call with the customer | ✔ | ✖ |
| Help iPhone & Android users, no app install | ✔ | ✖ |
| Session verified by SMS / email before access | ✔ | ✖ |
| Branded with your business name | ✔ | ✖ (Microsoft-branded) |
| Live chat & snapshot capture | ✔ | ✖ |
| Unattended remote access | ||
| Unattended agent for Windows, macOS & Linux | ✔ | ✖ |
| Low-latency H.264 remote control | ✔ | Basic |
| Control at the Windows login screen (Ctrl+Alt+Del) | ✔ | Limited |
| Technician works entirely from a browser | ✔ | ✖ |
| File transfer & clipboard sync | ✔ | ✖ |
| Live command console (cmd / PowerShell / bash) | ✔ | ✖ |
| Web terminal & network tools | ||
| Web terminal: saved SSH & SFTP connections, from any browser | ✔ | ✖ |
| Team-shared, audited terminal sessions | ✔ | ✖ |
| Advanced network tools (IP scanner, ARP, routing, latency, speed tests) | ✔ | ✖ |
| Monitoring & RMM | ||
| Hardware & software asset inventory | ✔ | ✖ |
| Software end-of-life, update & warranty tracking | ✔ | ✖ |
| Ping / SNMP network & device monitoring | ✔ | ✖ |
| Auto-generated network maps | ✔ | ✖ |
| Network discovery of unmanaged devices | ✔ | ✖ |
| Live dashboards with public share links | ✔ | ✖ |
| Built for IT teams & MSPs | ||
| Multi-tenant client organizations & sites | ✔ Unlimited | ✖ |
| Audited sessions & remote commands | ✔ | ✖ |
| Unlimited computers on the entry plan | ✔ (beta) | ✔ (Windows only) |
| Price to start | Free in beta | Free (Windows built-in) |
Comparison based on publicly available information, July 2026. Quick Assist is a trademark of its owner and is not affiliated with ioJump.
Why teams switch to ioJump
Where ioJump is a better fit for modern, multi-device support.
Works on every device, not just Windows
iPhone, Android, Mac, Chromebook: they all join a browser session the exact same way. Quick Assist requires both sides to be on Windows.
Branded for your business
Your customers see your name on the connection prompt, not Microsoft's. Trust comes from recognising you, not a generic OS dialog.
Verified sessions, audit trail
Sessions are confirmed via SMS or email and recorded in your dashboard. Quick Assist leaves no record on your side after the call ends.
Unattended access too
Install a lightweight agent on machines you manage and reach them anytime, with no end-user involvement needed. Quick Assist is attended-only.
Multi-tenant for MSPs
Organize many client companies and sites in one console. Quick Assist has no concept of clients, organisations, or teams.
Designed for non-technical users
Same six-digit code, simpler prompt, no admin password walls, and works whether they're on a phone or a desktop.
What Quick Assist is good at
We'll be fair: here's where Quick Assist is a solid choice.
- Already on every Windows 10 / 11 machine; nothing to deploy.
- Familiar Microsoft-branded UX for end users who trust Windows.
- Free with Windows; a good fit for casual help between friends or coworkers.
- Microsoft account verification is well-known.
FAQ: ioJump as a Quick Assist alternative
Is ioJump as easy as Quick Assist for end users?
Yes. They type a 6-digit code in any browser. That is the entire flow. The difference is they can be on a phone, an iPad, a Chromebook, or a Mac and it still works, and the prompt shows your business name instead of Microsoft's.
Why not just use Quick Assist?
Quick Assist is great for casual peer-to-peer help between two Windows users. It is not a fit for a support business: no branding, no audit, no MSP features, no unattended access, no non-Windows support, and the person you are helping sees a Microsoft prompt rather than yours.
Does ioJump verify the session like Quick Assist asks for consent?
Yes, and stricter. ioJump confirms the session via SMS or email (your choice) and shows an explicit on-screen accept dialog on the customer device. Every session is recorded in your dashboard for audit.
Can I use ioJump as a free Quick Assist replacement?
Yes. During our public beta ioJump is free with unlimited computers and unlimited client organisations, with no credit card. After beta a generous free tier stays free.
Does Quick Assist work on a Mac?
Not for helping other people. Quick Assist on macOS exists only for sessions with Microsoft's own support agents; you cannot use it to give or receive help between your own devices, and there is no way to assist a Mac, iPhone, or Android user from Windows. ioJump sessions run in the browser, so any device with a modern browser can join the same way.
Switch from Quick Assist for free
Create an account now and use ioJump free during beta, with unlimited computers and unlimited clients.
No credit card. Free while in beta.