Privacy Policy

Last updated: July 19, 2026

This Privacy Policy describes how ioJump ("we", "us") collects, uses, and protects information when you use the public site at iojump.com or the technician application at go.iojump.com.

Information We Collect

• Account information (Technicians). When you create an account on go.iojump.com we collect your email, a password hash, and any profile information you provide.
• Support session metadata. When a call occurs we store session identifiers, timestamps, support codes, the technician's user id, and limited connection state needed to relay signaling. Support codes and session metadata are automatically deleted after 24 hours.
• Communication content. Live video and audio is exchanged peer-to-peer between browsers and is not recorded by ioJump. Chat messages sent during a session are stored in the session document so both parties can see them; they are deleted with the session.
• Technical data. Standard web logs (IP address, user agent, timestamp) are kept for operational and security purposes.
• Cookies. We use a session cookie on go.iojump.com to keep technicians logged in. We do not use third-party advertising cookies.

How We Use Information

• To provide the support session service and route calls between participants;
• To prevent abuse (including via Cloudflare Turnstile, which receives your IP and a challenge token to verify you are not a bot);
• To send transactional emails such as account verification and call invitations.

Sharing

We do not sell personal information. We share information only with service providers necessary to operate ioJump (for example, our hosting provider, our TURN/STUN provider, our email sending provider, and Cloudflare for DDoS protection and bot verification), and when required by law.

SMS / Text Messaging Communications

ioJump offers SMS text messages related to your remote support session, including links to join a video call and account/service notifications. You can opt in in two ways: (1) verbally, when an ioJump representative arranges a support session with you by phone and you give explicit consent to be texted at that number, or (2) in the ioJump application, by checking the required, unchecked-by-default consent checkbox shown before a video support session starts (for example, on the "Enter Support Code" page at go.iojump.com). Consent obtained either way is recorded in your support record, and the first message you receive confirms enrollment.

Message frequency varies based on your support activity. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP, or reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services (for example, our SMS delivery provider, solely to transmit the message).

Data Retention

Support codes and session records are deleted automatically 24 hours after creation. Account records are retained while your account is active and for a reasonable period after deletion for legal and audit purposes.

Your Rights

You may request access to, correction of, or deletion of personal information we hold about you by emailing [email protected]. Where applicable, you have rights under the GDPR (EU/UK), CCPA (California), and similar privacy laws.

Security

Traffic is served over HTTPS. Account passwords are stored as one-way hashes. Calls use end-to-end encrypted browser connections, which encrypt media in transit. We follow reasonable industry practices to safeguard your information, but no system is perfectly secure.

Children

ioJump is not directed at children under 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. Material changes will be announced on this page.

Contact

For privacy questions, email [email protected].